These testimonials illustrate the standard I expect from myself and the team at Folkestone Home Care.
K. Ward (Ashford)
“Folkestone Home Care provide individualized care, and fully understand what my Mum’s needs are and will adjust call times to accommodate this. Emma is very friendly and has a very calming personality and provides the personal touches that you would provide for yourself.
On explaining my Mum’s needs, Emma immediately said no more than three carers would visit Mum due to her needs as she needed to get to know the carers providing the care and not see different carers each time, she needs continuity, photographs have been provided so my Mum can recognise the carers.
Folkestone Home Care are providing outstanding care to my Mum, they go above and beyond of what I was expecting. They are not only providing support to my Mum but to me also, I am reassured she is cared for with dignity and respect.”
Mr C. James, Deal Kent
“Emma Hanwell is an extremely kind, knowledgeable and organised person whose caring skills are exceptional. Emma was totally focused on my mother’s wishes and her needs, nothing was too much trouble.
My mother thoroughly enjoyed Emma’s company and regained the confidence she had lost following a debilitating illness.
We could not have hoped for a better carer or companion.”
Warren IT Services, Folkestone Kent
“We visited Folkestone Home Care to renew our first aid certificates, and were really impressed by the professionalism and enthusiasm with which the course was carried out.
The facilities available which include classroom and practical training areas were all excellent.
The staff were very friendly and extremely knowledgeable. We had a really enjoyable day and now feel confident in our First Aid ability thanks to Folkestone Home Care.”
Mr S. Brett (Stelling Minnis)
“It was with good fortune that we came across the manager from Folkestone Home Care to assist with the care of my father who is now in his late eighties.
My father likes to remain independent at home but needs assistance with his routine, his carer is the ideal person in this role being able to help with every aspect of his well being.
His carer has a cheerful and amiable disposition which has endeared her to my father and us, her positive and practical approach makes sure the day to day issues are covered then his carers follows this up with the sourcing of equipment and materials to aid my father’s health and quality of life.
My father’s carer is in constant contact with advice and suggestions which is of considerable help to the family and to make sure Father’s best care and attention is achieved.”
T. Meads (Folkestone)
“What a relief it was to have found Folkestone Home Care when I did. With two elderly parents living separately and no other family other than myself to be their support, I found myself in a situation this February where I just needed another me!
Folkestone Home Care were just fantastic – my first phone call to them filled me with confidence as I poured my concerns out to them, to which they had a solution for each problem. The management first and foremost had such a sympathetic understanding of everything I was overwhelmed with and their holistic ‘can do’ solutions that they offered me… I just knew it was all going to be alright.
I would absolutely recommend this local company and to summarise their service from office through to their carers is ‘outstanding’.
Thank you Folkestone Home Care.”
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