Will I have the same caregiver(s)?
YES! FHC aims to always have the same caregiver attending your calls, so that you get to know each other well. Of course, caregivers need days off and sometimes may be unwell. At such times another caregiver will be matched as closely as possible to your needs. The caregiver will be personally introduced to you by your client liaison who you will already know well and have a direct line to. This way you receive continuity of your care from someone you know.
How will you and your staff respect my privacy and dignity?
We take the responsibility of dealing with personal and sensitive information very seriously and will never disclose data without your express permission. Our Caregivers have been put through an in depth, up to date and relevant training programme to ensure your needs are met to the highest standard and all of them understand their role and how to support your privacy and dignity.